Refund policy
RETURNS AND REFUNDS
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All our deliveries are free, with no minimum purchase. We ship to all European countries, as well as the United States of America and Canada. Delivery takes between 4 and 7 days depending on where the product is stored and where the order is placed.
The vaillantparfum.co website is published by the physical person represented by :
VAILLANT PERFUMES LLC
EIN : 61-2094879
whose registered office is located at
8206 Louisiana Blvd Ne, Ste A #1851
Albuquerque, New Mexico 87113 USA
Publishing Director: Manager of vaillantparfum.co, who can be contacted at hello@vaillantparfum.co
Our returns and refunds policy lasts for 14 days after receipt of your package. If 14 days have passed since you received your purchase, we are unfortunately unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original
original packaging. Any item that has been opened and used cannot be returned.
To make a return, you must show us a receipt or proof of purchase.
of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be given: (if applicable)
if applicable)
* Any item that is not in its original condition, that is damaged or that has
Any item that is not in its original condition, is damaged, or is missing parts for reasons other than shipping.
Refunds (where applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
Then contact your bank. There is often a processing time before a refund is posted.
If after completing all these steps you have still not received your refund, please contact us at hello@vaillantparfum.co.
Sale items (where applicable)
Only regularly priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (where applicable)
We will only replace an item if it is faulty or damaged. If you would like to exchange it for the same item, please send us an e-mail to hello@vaillantparfum.co.
Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift voucher will be sent to you by post.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
Shipping
To return a product, please ask us for the postal address of the shipment at hello@vaillantparfum.co.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return postage will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than £75, you should consider using a delivery service that allows you to track the shipment or taking out delivery insurance. We do not guarantee that we will receive the item you return.
